Return Policy

Marketplace Purchases (Amazon, Noon, and Others)

If you purchased a Kazomo product through a marketplace such as Amazon or Noon, the return policy of that marketplace applies to your order.

This includes eligibility windows, return shipping, refund timing, and customer support. Please initiate returns, exchanges, or refund requests through the platform where you placed your order.

• Amazon orders: use your Amazon order history or Amazon customer service for your region
• Noon orders: use your Noon account and order details
• Other authorized retailers: follow that seller’s published return policy

Direct Purchases from kazomo.com

If you purchased directly from kazomo.com, you may request a return within 14 days of delivery, provided the item is returned in its original packaging and in resalable condition.

To start a return, contact us at info@kazomo.com with your order details. We will provide return instructions if your request is approved.

• Return requests must be initiated within 14 days of delivery
• Items must be returned in original packaging, unused or in resalable condition
• Proof of purchase may be required
• Return shipping costs may apply unless the return is due to our error or a defective product

Non-Returnable Items

For hygiene and safety reasons, opened or used consumable items may not be eligible for return unless defective. Custom or final-sale items, if offered, will be marked as non-returnable at the time of purchase.

Refunds

Approved returns from kazomo.com will be refunded to the original payment method once the returned item is received and inspected. Refund timing may vary depending on your payment provider.

Marketplace refunds are processed according to the marketplace’s policies and timelines.

Damaged or Defective Products

If you receive a damaged or defective item, contact us promptly with photos and your order information. For marketplace orders, you may also open a case through the platform where you purchased.

Right to Decline Returns

Kazomo reserves the right to reject any return request for any reason, including items that are not in original packaging, show signs of use, are returned outside the eligible window, or do not match the original order.

This reservation helps us protect against fraud, abuse, and unsellable inventory while keeping our return process fair for all customers.

Contact

For return questions related to kazomo.com orders, email info@kazomo.com or visit our Contact page. For marketplace orders, please contact the marketplace directly.